Returns

Goods of proper quality may be returned within 7 days of receipt without giving a reason (Art. 26.1 of the Russian Federation Law 'On Consumer Rights Protection'). Before the goods are handed over, you may cancel the order at any time. A return is possible provided that the presentation, consumer properties, labels and seals are preserved, as well as the document confirming the purchase. The funds are refunded by the same method that was used for payment, no later than 10 days from the date the request is submitted. Goods of proper quality that have individually defined properties (which can be used solely by the customer who purchases them) are not eligible for return.

Goods of proper quality may be exchanged within 14 days, not counting the day of purchase, if they did not suit you in shape, dimensions, style, colour, size or configuration (Art. 25 of the Russian Federation Law 'On Consumer Rights Protection'). The exchange is carried out provided that the goods have not been used, their presentation, consumer properties and factory labels are preserved, and a receipt or other document confirming the purchase is available. If at the time of your request a similar item is not available for sale, you have the right to return the goods and receive the money paid for them — it is refunded within 3 days from the date the goods are returned. Under Resolution of the Government of the Russian Federation No. 2463 of 31.12.2020, certain goods of proper quality are not eligible for exchange or return: underwear (bras, briefs, bodysuits, negligees, nightgowns), hosiery, and swimwear.

If a defect is found in the goods, you have the right, at your discretion, to demand a replacement, a proportionate reduction in price, free elimination of the defect, or a refund of the amount paid (Art. 18 of the Russian Federation Law 'On Consumer Rights Protection'). This right applies regardless of the place of purchase — whether in the online store or in the boutique — throughout the warranty period, and if none is established, within two years. The seller has the right to carry out a quality inspection of the goods, and in the event of a dispute about the cause of the defect, to conduct an expert examination. The funds are refunded within 10 days from the date the request is submitted.

1. Make sure that the goods show no signs of use and that the labels, seals, tags and original packaging are preserved. 2. Download and complete the 'Goods Return Application' (button below). 3. Send a scan of the application to the email address re@look7ee.ru. 4. Our managers will contact you to clarify the details of the return. 5. Send the goods by any means available to you to our show-room at: 123104, Moscow, B. Kozikhinsky Lane, 6, premises 1/C. Please note that show-room staff are responsible only for receiving goods and do not issue funds. 6. After receipt, we will inspect the item and process the return. The return is processed within 10 business days from the moment the goods arrive at the warehouse; the money is refunded to the card from which the order was paid. The crediting period depends on the issuing bank. When sending by Russian Post, draw up an inventory of the contents; parcels sent by cash on delivery are not accepted.